Shopping Services
How does Click & Collect work?
Buy your desired items online and pick them up at the Marc O'Polo store of your choice. To do so, simply select the "Click & Collect" button under "Delivery address" when placing your online order and then select the store you would like your items delivered to. Shipping is free , and you have 10 days to collect your item from the store. Please note that items with a longer delivery time are not available for Click & Collect orders. If you would still like to use Click & Collect as a delivery option, please remove all items with a longer delivery time. If you are unable to collect your Click & Collect order yourself from the Marc O'Polo store of your choice, you can authorize another person to do so using this authorization form. Simply open the link and bring the completed form with you to the Marc O'Polo store.
How does Reserve & Collect work?
Reserve your desired items online and then purchase them at your favorite store. You can see whether your item is available at your favorite store on the product page under the "Add to Cart" button. You can then easily place it on hold for 3 business days by clicking "Reserve in this store."
How does in-store online ordering work?
Favorite items that are already out of stock in store can be reordered online. Simply ask our store staff if your desired item is no longer available in store.
How can I arrange a shopping appointment?
You can arrange a private shopping appointment by phone at participating stores to receive individual advice from our store staff.
How does Shop online - return anywhere work?
You can return items ordered from our online shop to a Marc O'Polo store of your choice. From there, your package will be sent directly back to our online warehouse. The amount will then be refunded to you by our online shop. Unfortunately, cashback is not possible in our brick-and-mortar stores.
How does Ship from Store work?
Items ordered online will be forwarded to selected stores if the item you want is no longer available online. The store will then ship your desired items directly to you. By connecting to the store's inventory, we can offer you better item availability in the online shop. You don't need to do anything to use this service. The forwarding process happens automatically.